Which of the following is not a function of shelves in merchandising?

In merchandising, shelves serve a primarily physical and visual function that enhances the shopping experience and boosts product accessibility. While they play a significant role in holding stock, showcasing items, and facilitating the display of merchandise, customer service information is not typically something that shelves directly provide.

Shelves are designed to hold large amounts of stock, allowing retailers to maximize their space and make various products readily available to customers. They also highlight special items through strategic placement, drawing attention to promotions or new arrivals. Additionally, some shelves can be designed to display folded merchandise in an organized manner, allowing customers to browse different styles and sizes easily.

While customer service information is vital for a retail environment, it is generally communicated through signage, displays, or staff interactions rather than being a function of the shelves themselves. Therefore, the option pertaining to providing customer service information does not align with the primary roles that shelves fulfill in merchandising.